Question

Randall arrived at the hotel to find that, although he had a guaranteed reservation, the hotel had no rooms available. He became angry when the hotel made him a reservation at a more expensive hotel but refused to pay the difference in room rates. Randall was upset because, in his opinion, the hotel's solution did not incorporate

a. service fairness.
b. empowerment fairness.
c. intangible fairness.
d. procedural fairness.
e. distributive fairness

Answer 1

Answer: Option A( service fairness)

Explanation: The main reason organization like this exist is because if the services they provide. Randall has made a reservation for a room upon his arrival( he has asked for their service) and they failed to provide a room he requested and also offer him a compensation deal to quench is disappointment, with this their service has been unfair which makes option A the best answer.