Answer:
The process of updating the information about an incident as it is processed and as information is added to the incident record is called incident tracking.
Step-by-step explanation:
- An Incident in computer language can be defined as an unplanned interruption. These can be the issues in hardware usage or software development etc. Mainly when task changes its status from "in operation" to "failure", it starts acting in an unplanned way that is known as incident.
- In the condition when any incident occurs, it is preferred to be corrected as soon as possible. So for this reason a software is needed which tracks the incident and finds its root cause and then purposes the suitable solution. This software is termed as an Incident Tracker.
i hope it will help you!