Question

4) A customer call center is evaluating customer satisfaction surveys to identify the most prevalent quality problems in their process. Specific customer complaints have been analyzed and grouped into eight different categories. Every instance of a complaint adds to the count in its category. Which six sigma analytical tool would be most helpful to management here?

Answer 1

The most appropriate tool to use in this case would be the Pareto’s chart

Step-by-step explanation:

The most appropriate tool to use in this case would be the Pareto’s chart which is a graphic that helps organizing the information from the most important to the left, and the following importance problems to the right, prioritizing information; all of these parameters (in this case, customer complaints) in order to analyze a second variable, in this particular case customer satisfaction.