Question

To reach business travelers (its largest market) Canadian Airline has installed continuous "power to the seat" and Internet service for those who need to work on their laptops for the entire plane trip. By adding these amenities, Canadian Airline has improved the __________ of the service environment: A. Spatial input B. Symbolic design C. Ambient conditions D. Targeted artifacts E .Functionality

Answer 1

Answer: Option E

Step-by-step explanation: In simple words, functionality refers to the quality or the feature of a product to serve the purpose efficiently for which it is employed. In other words, functionality refers to the utility power of an input in relation to its output.

It means how much a product or a service is useful for its individual user. In the given case, the Canadian airline added some features that increased the value of their offered service to their customer by saving their time.

Hence we can conclude that the airline improved their functionality.