Question

Talon and Scovill are competitors in the business of manufacturing a luxury consumer product. While Talon promises to deliver design and quality to its customers, Scovill promises to deliver durability and cost-effectiveness. When both these companies deliver their respective promised qualities, they are delivering ________.

a. conformance quality.
b. customer support.
c. unique quality.
d. accuracy quality.
e. performance quality.

Answer 1

The answer is a. conformance quality.

Step-by-step explanation:

Conformance quality occurs when the specific quality standards of a product are met.

The concept is based on customers' needs and expectations. For example, if an internet company offers a 20Mb/s connection, a lower rate will be considered as low conformance quality. This is measured with a tolerance range, meaning the customer is willing to accept a little variation as long as it's not too evident or problematic.