Question

As part of managing the ________ component of service quality, Julia demands all employees either wear uniforms or business attire at all sporting events where they will interact with fans or sponsorship customers.

Answer 1

As part of managing the TANGIBLE component of service quality, Julia demands all employees either wear uniforms or business attire at all sporting events where they will interact with fans or sponsorship customers.

TANGIBLE: it means the appearance the facilities, equipment, personnel, and communication materials.