Question

Daniel is a front-desk manager at Refington Hotel, a mid-market hotel. During Daniel's shift last week, he received 29 customer complaints. A total of 428 guests had stayed in the hotel that week. Given this information, find out the errors per million opportunities.

Answer 1

67,757 errors per million opportunities

Explanation:

Assuming that each customer can only make a single complaint (1 error opportunity per customer), the number of errors per million opportunities (EPMO) is given by:

`EPMO = (complaints)/(guests)*1,000,000 \\EPMO = (29)/(428)*1,000,000 \\EPMO = 67,757`

Refington hotel should expect 67,757 complaints per million guests.