Question

A System Administrator wants to implement a feature for call recording to monitor customer service quality using Salesforce Service Cloud. Which two statements regarding call recording should be considered when implementing this requirement?Choose 2 answersA. Call recording is a feature that a developer might create with Salesforce App Cloud.B. Call recording is a native feature available with Salesforce by default.C. Call recording is a feature of some add-on products from the AppExchange.D. Call recording is a feature that will not work with Salesforce Service Cloud.

Answer 1

The correct options to the following question is an option (A) and option (C)

Step-by-step explanation:

Service Cloud is the part of the Salesforce and it is an application that helps us retaining to our customers, helps in retaining the customer's satisfaction and also helps to maintain the customer's loyalty.

It is the service platform that helps the organizations that sell products and the services and it also helps the companies to focuses and resolve the customer's problem.