Question

Laura used to go to a restaurant near her home. During her past few visits to the restaurant, the staff were rude and the food was served cold, even though she would always include a generous tip with the bill. This scenario exemplifies _____, according to which Laura did not perceive fairness in the exchange. Select one: a. attribution theory b. equity theory c. schematic theory d. cognitive dissonance e. cause-and-effect modeling

Answer 1

The correct answer is B. Equity theory-

Step-by-step explanation:

The Theory of Equity (Adams, 1963, 1965) explains the influence that the perception of fair treatment has on the motivation of individuals. Or, from another point of view, in its demotivation.

People tend to compare ourselves to others. With other people's situations, inside and outside work. Thus, we form a perception about what is fair or unfair.

If the result of the comparison is understood as fair, people are more likely to feel motivated. On the contrary, when they perceive that they are treated unfairly, tension and demotivation appear.

In short, when compared to others, people want to be treated fairly for their contributions to the organization. And beliefs regarding what is fair and unfair can affect their motivation, attitudes and, therefore, their behaviors at work.