Question

When a service ranks low on the dimensions of customer contact, labor intensity, and customization, the service providers need to emphasize on _____ to provide a high quality service to the customers.

Answer 1

When a service ranks low on customer contact, labor intensity, and customization, service providers need to emphasize standardization to provide high-quality service to customers.

Step-by-step explanation:

When a service ranks low on the dimensions of customer contact, labor intensity, and customization, the service providers need to emphasize on standardization to provide a high quality service to the customers.

Standardization refers to the process of establishing uniform procedures, guidelines, and specifications for delivering a service. By standardizing their processes, service providers can ensure consistency, efficiency, and reliability in their service delivery.

For example, a fast food restaurant that ranks low on customer contact, labor intensity, and customization may adopt standardized procedures for food preparation, order taking, and customer service to ensure consistent quality and quick service.

Answer 2

The correct answer is d. physical facilities and procedures .

Step-by-step explanation:

The decisions that lead to the definition of the productive facilities of a company are planning decisions, that is, with a long-term horizon, since the objectives to be achieved are basically the definition of the investments to be made, and the foreseeable costs to incur, which will condition us, to some extent, such investments.

For this, it is necessary to have the most complete information (field work), not only of the market to which we intend to supply, but also, and in particular, of those data that can directly influence the design of our facilities and exploitation processes, such as:

• Technologies and processes used in this type of business
• Level of the qualities demanded by the market
• Raw material suppliers and their degree of concentration (associations)
• Product distribution channels
• Regulations and regulations in this type of activity, and particularly those related to Workplace Safety.

The methodology to be followed for the design of the facilities is set out in the following table, and constitutes the set of tasks that must be performed before the start-up of a business.