Question

Sean had moved to take a new town. When he fell ill he needed to find a doctor. He discovered during the visit that he didn't like the one he had chosen and he knew he'd never go back to that doctor. From a marketing perspective, his situation highlights one of the key differences between products and services, known as:

a) intangibility

b) professional competence

c) perishability

d) inseparability

Answer 1

Answer: Option D

Step-by-step explanation: In simple words, inseparability refers to the characteristic of service according to which a service cannot be separated from its service provider. Once the service provider has provided a service the user must consume it and cannot undo its effects whatsoever.

However in case of goods, one can easily replace one in place of other as per the situation. In the given case, Sean was unsatisfied with the service of doctor but till could not undo it.

Hence the given case depicts inseparability.