Question

The ability of an organization to effectively identify, acquire, foster, and retain loyal profitable customers is:

a. customer service
b. effective marketing
c. customer relationship management
d. ethical marketing

Answer 1

c. customer relationship management

Step-by-step explanation:

Customer relationship management -

It is the method , to manage the interactions of the present or previous customers with the company , by using the data , is known as the customer relationship manangement .

It make use of all the previous data in order to increase the business realtionship with the cutomers , for better profit .

The CRM , takes help from the website of the compnay , emails , chats and even social media , to perform its task .