Question

A user has called you to complain that he does not have access to a file. While on the phone, you add the user to the appropriate group that has permission to access the file. You ask the user to try to access the file again, but he still cannot. What should you do?

Answer 1

You should remove the user from each group that has denotative contradiction to access the file.

Step-by-step explanation:

This happens when the user is also a member of one or more such groups that do not allow users to access specific files. The controller get confused by having two options (have access , does not have access) and does not gives access to user for such files unless they are removed from the groups that have a contradiction for accessing that files.

I hope it will help you!