Question

S&L Computer services has separate divisions to focus on the needs of individual consumers, small businesses, and large businesses. This is an example of what type of departmentalization?

a. product
b. functional
c. customer
d. location
e. centralized

Answer 1

Letter c is correct. Customer.

Step-by-step explanation:

Departmentalization by customer is a type of grouping that divides organizational activities so that they are effective in meeting and directing organizational strategies to a type of audience that has similar characteristics, such as age, gender, preferences, and income. Each unit has customized characteristics and sales method so that the customer group has a positive perception about the organization and its requirements and needs are properly met.