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Dave is having a problem with his satellite service. He goes online to look for a way to solve the problem, and runs across a troubleshooter application on the provider’s website. Which form of IT solution is he using?

User Azuan
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Answer: expert system

Explanation: In simple words, an expert system refers to a computerized decision making system, used for problem solving, which uses both facts and theories to provide a solution of a complex problems.

Such kind of systems are usually used by organisation operating in finance or having to deal with activities involving high technology. These systems provide solutions to the problems that will take a lot of time if solved by any human being.

User AndriusZ
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