Question

An electronics manufacturer in Japan has developed a training program to train the support staff in their foreign markets on repair and maintenance of their products. The firm also ensures that there is enough stock of spare parts in all their distribution centers. The company is making improvements in the _____ component of the product.

A) core
B) support services
C) packaging
D) design
E) global

Answer 1

B) support services

Step-by-step explanation:

Support services refers to services offered to customers after they buy a good from the company to provide assistance or fix a problem they have with the product. These support services are important when customers buy a product because they are interested in the availability of post-sale services that will help them if issues arise after the purchase. So, the company is making improvements in the support services component of the product because they are training their support staff on repair and maintenance of products and they are ensuring that there are enough spare parts available.