Question

Wilvade Inc. has modified the work timings for its employees. The employees of the company believe that the new timings are inconvenient and voice their concerns to the management. The management tries to understand the perspective of the employees and is willing to address their issues. In this scenario, the management of Wilvade Inc. is most likely using _____.

a. empathetic listening
b. respondent conditioning
c. incongruent communication
d. reactive communication

Answer 1

a. empathetic listening

Step-by-step explanation:

Empathetic listening is trying to understand the point the other person is trying to make and connect with him/her. An important characteristic is to listen to the other person without judging to be open to what is being said and really understand. So, the management of Wilvade Inc. is most likely using empathetic listening because they are trying to understand the employees concers and they want to address the situation.