Answer:
Prospecting
Step-by-step explanation:
Prospecting selling process -
It is the very first step in the process of sales , according to this step ,
The step involves the detecting the potential of the customers .
The focus of prospecting is to develop the database of the customers and to communicate with them in order to convert the potential customers to the current customers .
Hence from the question ,
Karen Rogers is involved in the prospecting selling process .