Question

Saltdust Grill is known as the premier restaurant in town. With its elegant dining area, extensive wine list, and gourmet chef, residents and tourists flock to the restaurant. Recently, Trey took a large group to the Saltdust Grill and almost every diner sent their entrée back to the kitchen. The Saltdust Grill was experiencing a(n) __________ gap in service quality.

A. knowledge
B. communication
C. standards
D. delivery
E. empowerment

Answer 1

D) delivery

Step-by-step explanation:

A delivery gap in service quality refers to the difference between the actual delivery of a good or service versus the service delivery policies. In other words, it is the difference between reality and theory.

Theoretically Saltdust should be a premier restaurant and serve delicious dishes, but in reality its service is not that good.