Question

Jonah is an efficient member of the design team at Cheer Advertising. However, he is often burdened with extra work that forces him to work overtime. Frustrated by this situation, he writes an email to the head of the design department expressing the difficulties he is facing at work. In this case, Jonah is engaging in _____

A) downward communication
B) upward communication
C) horizontal communication
D) informal communication

Answer 1

B) upward communication

Step-by-step explanation:

Upward communication is communication from an employee in lower level of hierarchy to an employee in a higher level of organisational hierarchy.

Jonah sent a mail to the head of his department. This is an example of upward communication. Jonah engaged in formal communication.

Downward communication is communication from someone higher in organisational hierarchy to an employee lower on organisational hierarchy.

Horizontal communication is communication between employees on the same hierarchy in an organisation.