Question

Ricardo, the PR manager of a firm, wants to inform a customer of some of its new policies. He creates a document and wants to send the file to the customer in the most appropriate way. What form of communication should Ricaro use?

Answer 1

Ricardo should use the polite document form to inform the customer.

Step-by-step explanation:

Ricardo should use the polite form of document, which involves:

-Date

-A proper salutation (Dear Mr.)

-A polite language vocabulary in the content using connectors such as nevertheless, despite, however, etc.

-A proper enclosure (Yours sincerely, at your services...)

-Your signature