Question

In anticipation of tax season, Micah is working with the organization's tax preparers to determine their knowledge of current tax laws. Micah's goal is to make sure the tax preparers can deliver excellent customer service in alignment with the company's goals. If she finds they cannot provide this service, she will implement training to bring everyone up to speed. What Micah is conducting a _________.

A. competency model
B. remediation
C. training
D. needs assessment
E. training audit

Answer 1

Micah will conduct a need assessment

Step-by-step explanation:

Micah is operating with the tax professionals of the organisation to evaluate their knowledge of the current tax rules in preparation of the tax season. The goal of Micah is to ensure that the tax preparers can provide good customer service in balance with the objectives of the company. She will introduce training to get everyone up to pace if she discovers that they can't provide this service.

Micah will conduct a need assessment