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"In a study, you use a 5-point scale to collect customer ratings of a service, with

1= unacceptable,
2= poor,
3= fair,
4= good,
5= excellent.
You want to present the data in a way to indicate the percentage of participants who rated the service as good or excellent. A common method for presenting these data is called:______

User Mlecho
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2 Answers

1 vote

Final answer:

A common method for presenting customer rating data, such as the percentage of participants who rated a service as good or excellent, is using a pie chart or a bar graph. These visual tools are useful for displaying the proportions of each rating on an ordinal scale.

Step-by-step explanation:

The common method for presenting data to indicate the percentage of participants who rated the service as good or excellent is typically a pie chart or a bar graph. For categorical data on an ordinal scale, like the one described with ratings 1 to 5, a pie chart is often effective because it visually represents proportions of the whole and can be used to show the percentages of respondents in each category. Thus, if you wish to display the information in a way that clearly defines the percentage of customer ratings that were 4 or 5, a pie chart would allow viewers to easily discern this information.

Alternatively, a bar graph could also be used, with the height of the bars representing the percentage of respondents for each category. This can be useful if you want to compare the ratings directly with one another. However, ensure that with either method, the presentation is clear, with percentages labeled and the chart's elements (such as slices or bars) clearly distinguishable from each other.

User Jason Mullings
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6.6k points
5 votes

Answer:

Likert scale

Step-by-step explanation:

  • The use of the Likert scale which is a rating scale is found to be used in all sorts of surveys and how people feel about something. The questions that you ask the people are ideally 5-7 balanced resources that can be chosen. The scale represents the

1. The Strongly disagree

2. The Disagree

3. The Neither agree nor disagree

4. The Agree

5. The Strongly agree

User Andy Tinkham
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4.7k points