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Customers can act as collaborators to create the product or service

User JMira
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Answer:

Yes, this proces is called co-creation

Step-by-step explanation:

Nowadays there are several organizations that involve the clients in the design, creation of a product or problem solving. E.g. bands asking for album titles to their fans. Bands letting the fans create the playlist for a given concert. Household consumers voting or giving insides in re branding campaigns.

User Ardavis
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