Question

The Ritz-Carlton hotel offers restaurants with the finest service, elevators that run smoothly, and a front desk that processes people quickly. Many times fresh-cut flowers are in the lobbies and dishes of fruit are in each room. __________ is responsible for implementing these customer benefits.

A) Human resources management
B) The management staff
C) Operations management
D) Production management

Answer 1

The correct answer is C

Step-by-step explanation:

Operation management is the management who govern or administrate the business practices in order to create or generate the highest level of the efficiency within the organization. It is concerned with the management of the operations of the business. Therefore, the operation management is the one who is responsible for executing the customer benefits like elevators which run smoothly, front desk which processes people quickly.