Question

When negotiations appeared to be going in the wrong direction, a HVAC systems company and its union representatives agreed to bring in a(n) _______________. This expert would serve as a facilitator to get negotiations back on track; whereas, if a(n) ________ were solicited by both union and management, that person’s decision in the situation would be binding.

Answer 1

Answer: Mediator

Arbitrator

Step-by-step explanation: In simple words, mediator refers to a person who is employed by an entity or entities to resolve a conflict between such two parties. On the other hand, arbitrator i the official individual who is appointed for resolving a dispute.

The difference is that mediator's decision is not binding whereas one has to follow the decision that is made by the arbitrator.