Question

Merchants Credit Union has decided that tellers must rotate through a new weekend shift on Saturday afternoons because several of its financial competitors have recently begun to offer additional hours to customers. Merchants Credit Union is implementing a(n) ______ change.

Answer 1

Innovative change

Step-by-step explanation:

Innovation means change, hopefully a change for better. When a company decides to innovate its processes it means that it is trying to improve existing processes to make them more effective and more productive. In this particular case by starting to work weekend shifts they are trying to offer a better service.