Question

A customer reports that his recently purchased computer does not consistently run his old applications. Application errors occur intermittently, and data files get corrupted. He has tried uninstalling and reinstalling the apps, and the problems persist. As you troubleshoot the problem, you reboot the system and get a BSOD error. The customer tells you the BSOD has occasionally appeared. Which subsystem is most likely causing the problem? What is the next best step?

Windows is corrupted; reinstall Windows.

Windows Update is not working; use System Restore.

Memory is faulty; run Memory Diagnostics.

Applications are faulty; uninstall and reinstall the applications causing errors.

Answer 1

The subsystem that is most likely to be causing the problem is Windows and the best next step is reinstalling it.

Step-by-step explanation:

When you have a blue screen of death situation, you can troubleshoot the blue screen information to try to solve the issue. There are many blue screen situations, but in this case we are dealing with a windows corrupted issue.

So, the best way to fix it is by reinstalling the windows.

You can reset the Windows or perform a clean install. It will erase the actual system software and replace it with a new Windows system.

The fresh start will remove apps and programs, except those that come standard with Windows. It is recommended to updated to the latest version of Windows.