Question

As is the case within all service organizations, employees at Wegmans develop a perception of the company’s service practices and procedures, and they develop a perception of the kind of employee behaviors that Wegmans rewards. Hoffman and Bateson refer to this "shared perception" as the company’s __________. Group of answer choices

Answer 1

climate for service.

Step-by-step explanation:

The climate for service in an organization refers to organizational aspects that are shared by all employees, they are the organizational culture, the policies, the communication process, the management model, the organizational strategy. All these aspects will influence the perception of employees, so it is important that the organizational culture is focused on the positive motivation and appreciation of the professional, because it is essential that the employee identify with the business values, feel motivated and valued to exercise and value. develop their competencies for the accomplishment of the organizational mission.