Question

During the presentation Sarah explained that the reason for downsizing was the recession which was hitting the company badly. However, the fact of the matter was that the company had not yet experienced any loss of revenues but were anticipating bad days ahead, which could eventually lead to mass layoffs. This is an example of the ________ aspect of the communication process.

Answer 1

Filtering.

Step-by-step explanation:

In the field of interpersonal communication, filtering refers to the deliberate manipulation of information in order to make it sound better to the receiver. In other words, it's a form of deception and manipulation. In this case, Sarah is filtering the information that she's giving: the company had not yet experienced the recession, but she said that it hitting the company hard was the reason behind the layoffs. In other words, she's deliberately deceiving her audience by misrepresenting facts.