Question

Develop a listing of what you believe are the most important metrics for operations managers. (Hint: Be sure to consider the triple bottom line.) How does each metric support the overall financial performance of the organization? What data would be used to support this metric and how would you ensure that the data are of sufficient quality? How does data analytics support your metrics? Be sure to fully explain your rationale for selecting these metrics.

Answer 1

Answer: FTE staff levels (full-time equivalent): FTE per billion dollars of sales for key activities such as cash, debt and investment management, internal bank accounts, financial risks and treasury policies.

Treasury cost: cost per $1.000 of revenue, including internal and external costs.

Performance: Units processed by FTE for activities such as payment transactions and reconciled bank accounts.

Cycle times: Days needed to complete activities such as resolving bank account discrepancies, developing short-term forecasts and generating the daily cash position.

Triple income statement (or Triple Bottom Line): The triple result is a sustainable business term that refers to the performance of a company expressed in three dimensions: economic, environmental and social.