Question

A central point within an organization from which all customer service contacts are managed by various forms of technology is the

Answer 1

Answer: Customer contact center

Explanation: In simple words, a customer contact center refers to the point in an organisation from where all the information regrading the customers and the interaction with the customers is managed.

In such centers the customers are managed by both calls and other web applications like e-mail etc.

Thus, the correct answer is customer contact center.