Answer:
1) Nonverbal - F) Not talking. 2) Behaviors - G) These can make a person defensive. 3) Listening - I) Can you tell me more about that?
4) Empathy - A) Carkhuff scale. 5) Encouragement - B) Used to help client reach goals. 6) Affirmation - E) Head nodding. 7) Why questions - L) Can occur subtly or intentionally. 8) Modeling - J) Reinforcing a client’s ability to do a task. 9) Self-disclosure - K) Reinforcing client’s existing way of being in the world. 10) Open question - I) Can you tell me more about that?
11) Solution-oriented question - D) Support with challenge. 12) Advice giving - C) Don't do it if it feels good to do it.
13) Confrontation - H) Potentially more damaging than information giving.
I think there is one skill that is missing or repeated so I hope it works for you.