Question

Gerry's Tire Service provides each employee with a clean, sharp-looking uniform. It also instructs employees to put all tools back where they belong and keep the work area clean and uncluttered. Gerry's Tire Service emphasizes ________ in the five service quality dimensions.

A. assurance
B. reliability
C. tangibles
D. responsiveness
E. empathy

Answer 1

Gerry's Tire Service emphasizes 'tangibles' in the five service quality dimensions by providing clean uniforms and maintaining an orderly work environment, influencing customer perceptions of service quality.

Step-by-step explanation:

Gerry's Tire Service's provision of clean, sharp-looking uniforms for employees and directives to keep tools and work areas tidy emphasizes tangibles in the five service quality dimensions. Tangibles refer to the physical evidence of a service, which includes the appearance of physical facilities, equipment, personnel, and communication materials. By focusing on the physical appearance and orderliness of the workspace, Gerry's Tire Service highlights the tangible aspects that can influence customer perceptions of quality and professionalism.

Answer 2

Letter c is correct. Tangibles

Step-by-step explanation:

Tangibles is a quality attribute that best fits the issue of Gerry's tire service. This quality attribute is generally used when a company's services are tangible. This is why Gerry's tire service employees are trained to maintain good personal and local appearance and clean and organized work tools, because in the tangible quality attribute customer perception of facilities, space, personnel and equipment is relevant to attest to quality. of a company and service.