Answer:
B) education and communication
Step-by-step explanation:
Change for any organisation is important in order to grow and meet the current needs of the business. The decision to reform, or restructure the business is take by senior management.
This sometimes create a challenge for employees. As they might not be aware of new techniques and technology, and how to use such technology, in that case active participation of management to ensure the good performance of the company.
Management can educate the employees for such change and help them, guide them and clear communication will solve such problem as faced by the employees.