Answer: behaviours
Explanation: An employee's behaviour is how they react to a certain circumstance in the work environment. This behaviour can be internally driven or can be adopted from external situations. This scenario depicts an external situation, as Jan based her movements on her how her employees operate. Jan decided that she will not speak to her coworkers, merely because she noticed that no else in the office does. And because she didn't want to stand out or seem different, she applied that same behaviour. This is a form of conformity, which is when someone adopts the beliefs, behaviours or norms of a group, in order to fit in with them.