Question

John is a customer service employee at a small bakery. He notices a customer deliberating the chocolate chip or sugar cookies. In his head, John hears his boss: "I trust your judgment; do what it takes to delight the customer." With that in mind, John offers the customer a sample of each cookie. John's boss uses ____ as a motivational tool.​ Select one: a. ​incentives b. ​job design c. ​training and education d. ​empowerment

Answer 1

d. ​empowerment

Step-by-step explanation:

Empowerment -

It is the method to increase the self - determination of the person , in order to represent them in a better way , is known as empowerment .

Empowerment increases the strength and confidence of a human being , and become capable to fight for their right .

hence , from the question , the tool of empowerment is used by the boss of john , to motivate people .