Answer:
The correct answer is B. "Of those prospective parents who substantially surpassed the criteria for adoption, most were personally acquainted with agency staff before beginning the application process."
Step-by-step explanation:
The adoption agency representative is explaining that, even though, it is true that most of the parents that were able to adopt were known by the adoption agency staff, the criteria to see them as eligible is based on the abilities and ressources they shown to take care of another human being, and not necessarily on the fact that the staff acquainted them before.