This question is incomplete. Here is the complete question:
Which of the following is an example of a functional skill?
A. Calming down an upset customer
B. Setting up voicemail options
C. Using coding software to create a program
D. Operating a cash register
Answer:
The correct answer is option A.
Step-by-step explanation:
Let's start by clarifying whayt it is a functional skill to determine which option is correct.
A functional skill are those skills that allow us to develop solutions to the problems that are presented to us day by day. They are skills that we must use throughout our lives continuously, as in this case, speak calmly to try to calm a customer upset.
This will demonstrate the strength, patience and communication skills you have, and all these things enter into a functional skill.
Therefore, we can say that the correct answer is option A.