Answer:
Directions: Evaluate Letter #1 and Letter #2 using the Business Letter of Complaint Rubric below. You need to be able explain your reasoning, so judge carefully!
Hint 1
4
3
2
1
Structure and Format
· The letter includes all requirements for a complaint letter.
· Business letter format is followed exactly.
· The letter includes most requirements for a complaint letter.
· The majority of the formatting is in business style.
· The letter includes some requirements for a business letter.
· Formatting is inconsistent.
· Very few requirements of a business letter are met.
· Correct formatting is absent.
Content
· An introduction, reason for writing, and desired action are clear.
· Quality details give the reader important information to allow for taking appropriate action.
· The likelihood of a positive result is high.
· An introduction and reason for writing are included.
· Supporting details are present but may be lacking one key element or issue.
· A positive result is probable.
· An introduction and reason for writing may be unclear.
· Supporting details and information are included but several key issues or details are missing.
· A response is possible, but unlikely.
· An introduction and reason for writing are unclear or missing.
· Supporting details are missing, unclear, or unrelated to the topic.
· The reader is not able to respond to this letter.
Tone
· The problem and request are presented in a constructive manner with appropriate tone and vocabulary.
· The request and time allotted are reasonable.
· The problem and request are generally stated with an appropriate vocabulary and tone.
· The letter may occasionally lapse into a more negative tone.
· The request and time allotted are reasonable.
· The tone or reasonableness of the request is inappropriate.
· The vocabulary may occasionally be poorly chosen or inappropriate.
· The tone and vocabulary are threatening, sarcastic, or otherwise negative.
· The request is unreasonable, unclear, or missing.
Conventions
· The writing flows well and is free of errors.
· The writing is clear and complete.
· A few minor errors may be present, but none inhibit understanding.
· Most of the writing is clear and complete.
· Errors in grammar, punctuation, and spelling may begin to distract the reader.
· The writing contains so many errors in grammar, punctuation, and spelling that the reader is unlikely to be able to interpret the message.
Explanation: