Question

One of the most striking contrasts in restaurants is between the demeanor of cooks and servers. Cooks are, by tradition, loud, vulgar, insensitive, boorish, and rude. Servers, on the other hand, are paid to be nice, pleasant, and courteous. What is the part of a server's job called that does not apply to a cook?interactional contextemotion workthe social construction of emotionssocializationbeing an agent of socialization

Answer 1

Emotion Work.

Step-by-step explanation:

The idea of “emotion work” recognises that our feelings are shaped by society. Our culture determines how we understand, discuss and act out our emotions. This makes an impact on many jobs given that you have to treat other people, customers, callers, etc.

In this case, the cook doesen't have to communicate or even see the customer. The servers do have to.