Answer:
The customer service can be improved by obtaining regular feedback from consumers to learn about their views on customer service.
Step-by-step explanation:
The customer service representative should actively listen to the complaints and suggestions provided by the consumers. A good customer service representative is able to help customers in a better way hence, bringing more business to the company. Nowadays,customer service representatives ask the consumers for feedback on the customer service in order to know how enhanced are their abilities, Based on the feedback, the skills of a customer service representative are polished.