Question

You work for a marketing consulting firm. The company has hired two interns for the summer. You have been appointed to mentor Neha, one of the interns. Neha is a brilliant young woman, but she has no professional work experience. Her first day on the job, Neha fires off an unprofessional e-mail to your supervisor, which receives a disappointing response. Recognizing her mistake, Neha asks you for professional e-mail tips.

What e-mail tips should you give the new intern? Check all that apply.

Resist humor and sarcasm.

Be concise.

Instantly respond to a sender's message.

Care about tone.

Answer 1

Professional email tips for Neha include avoiding humor and sarcasm, being concise, caring about tone, proofreading, and using a relevant subject line. These practices help ensure the email is professional and well-received.

Step-by-step explanation:

When mentoring Neha on professional email etiquette, some important tips to offer are:

• Resist humor and sarcasm: It's important to maintain a professional tone as humor and sarcasm can often be misinterpreted in written form.
• Be concise: Keep emails brief and to the point. Lengthy emails can be overwhelming and key points may be missed.
• Care about tone: Use a polite and courteous tone. Remember that every communication makes an impression, so you want it to be positive.
• Proofread: Errors can distract from the message and give a poor impression. Use spelling and grammar checkers to help.
• Subject Line: Always include a relevant subject line as it helps the recipient understand the email's content at a glance.

Additional email best practices include avoiding using all caps, which could be seen as shouting, and using formatting like bold or italics to emphasize key points. Always consider how the email reflects on you professionally and whether the content is appropriate for all potential readers.