Phoebe Johnson is a senior HR executive at CarMakers Corp. She has been informed that the company needs to hire five line workers for their Kingston plant. Phoebe decides to go down to the plant to get

Phoebe Johnson is a senior HR executive at CarMakers Corp. She has been informed that the company needs to hire five line workers for their Kingston plant. Phoebe decides to go down to the plant to get a better idea of the work. She speaks to the line workers there and gets firsthand information about the important aspects of the job involved. Phoebe is using the ________ method to collect information.

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