Question

________ is the starting point for total quality management. a. performance management b. customer focus c. supply chain management d. quality assurance

Answer 1

(b) Customer focus is the starting point for total quality management.

Step-by-step explanation:

Customer focus is a progression of exercises intended to convey consumer loyalty. The way toward giving consumer loyalty depends on the comprehension of what clients need. Influential organizations aim to foresee and address or surpass these issues. Customer-centered organizations are worked around clients' needs. Turning out to be one includes focusing on how every connection helps the client, instead of how it helps your business.

Having the customer at the core of everything you do as a company puts you in a superior position to communicate, to manufacture connections, help customers to accomplish their objectives, and increment consumer loyalty.

Answer 2

b

Step-by-step explanation:

Customer focus is the starting point for total quality management. By doing a research on customer demands and needs we can target all quality aspects regarding product assurance, logistics, supply chain, employees high quality performance and customer care.