Question

A user sends a print job to a network printer and its prints page after page of random characters. He calls the Help Desk and a technician discovers that somehow the wrong printer driver had been loaded on the user's workstation. The technician loads the correct driver, verifies that the system works correctly, and documents the resolution.

What else should she do?

Answer 1

Verify and and set new printer as default printer

Step-by-step explanation:

The technician apart from loading the correct driver and verify that the system works properly she needs to:

- Delete the old printer drivers fro the user´s workstation.

- Verify the IP network address for the new printer.

- Set the new printer (the one with the correct drivers) as the default printer (Verify the Printer´s name).

- Reboot workstation.

- Print a test paper.