Question

Kevin is a first-line manager at a day spa. He interacts daily with his employees who run the front desk; perform massages, skin treatments, manicures and pedicures, facials, and waxing services; and keep the spa clean and stocked with snacks and beverages. Kevin spends most of his time

making strategic decisions.

creating tactical and operational plans.

planning and organizing.

implementing the general guidelines established by top management.

directing and controlling.

Answer 1

directing and controlling.

Step-by-step explanation:

The roles assigned to a management and control manager include coordinating a company's activities, as well as strategic and planning follow-up. It should identify the activities that need greater control, as well as help identify risks and continuous improvements in organizational processes for effective decision making.