Question

Which of the following is not a suggestion for managing queues presented in the textbook? A. Train your servers to be friendly B. Segment the customers C. Determine an acceptable waiting time for your customers D. Inform your customers of what to expect E. Encourage customers to come during slack periods.

Answer 1

The question is related to queue management techniques in a business context, discussing strategies for improving customer flow and satisfaction. The primary strategies include training servers, segmenting customers, setting acceptable wait times, informing customers, and encouraging off-peak visits. Statistical modeling is used to calculate expected arrival times and manage customer expectations.

Step-by-step explanation:

The subject matter of this question revolves around the concept of queue management in a business setting, particularly in a service-oriented environment such as a fast-food restaurant.

We can discern from the provided context that expected behaviors related to customer arrivals and queue management strategies are being discussed. The textbook mentions several strategies for managing queues, including:

• Train your servers to be friendly.
• Segment the customers.
• Determine an acceptable waiting time for your customers.
• Inform your customers of what to expect.
• Encourage customers to come during slack periods.

While we don't have the actual textbook content to reference which item is not a suggestion for managing queues, we can discuss the strategies that are typically recommended.

Statistical modeling is used to address parts of the question such as estimating the average time between the arrivals of customers. If one customer arrives every two minutes on average, then we expect three customers to take approximately six minutes to arrive in total.

These calculations and the other provided scenarios describe a system that can see changes in customer flow throughout the day and detail how each customer's arrival can be a singular event or happen in groups, both of which impact queue length and wait times.

Answer 2

B. Segment the customers

Step-by-step explanation:

"Managing queues" of customers in a place and especially in a restaurant is a difficult task to achieve.

Some of the techniques to be used are :

A). Train your servers to be friendly

Customers listen to the restaurant people and the servers when they speak politely to the customers and when they behave in a friendly manner to the customers.

C. Determine an acceptable waiting time for your customers

People do not like to wait outside a restaurant for their turn and find it very much disappointing. This also generates long queues in front of the restaurant. So it is advisable informed the customers about the acceptable waiting for their turn in order to avoid queue.

D. Inform your customers of what to expect

It is also advisable to inform the customers what type of service or food they are going to expect inside the place so that the customers can make decisions accordingly.

E. Encourage customers to come during slack periods.

Encouraging the customers to come during the slack times will prevent a huge crowd and helps in managing queues.

Thus option B). Segment the customers is not appropriate method to manage queues.

Thus the answer is

B). Segment the customers