Question

The help desk for company XYZ received a call from a user who could not locate their company-issued smart phone device. The network administrator that was assigned to the trouble ticket is unable to remotely lock the device through the MDM software that is in use at the organization. Which of the following would most likely cause this issue?

Answer 1

In the given scenario, the user may have disabled the profile on the device. That is why the help-desk would not be able to lock the device remotely through the software.

Step-by-step explanation:

A device can only be located and locked via the MDM software if the profile of the software is active on the device. Else if the profile is disabled there is no more access for the software to the device.