Answer:
The anwser is A
Step-by-step explanation:
If you look at the last sentece it says "The Policy applies equally to all customers across the countyr and the company does not interact with individual customers."
Social would mean that the company would interact with all of the customers.
customization would mean that the comany would sit down and talk to the customers.
Structural would mean that the longer you are a customer in the company you would get more benifts but it says the policy applies to all customers equally.